FAQs (frequently asked questions)
A one stop for all your questions
How much do our cakes cost?
The prices of our cakes varies on numerous things such as size, flavors, fillings, and design, but our minimum for cakes is $100.
Your cakes look good, but do they taste good?
So glad you asked! YES! Our cakes are made using only high quality ingredients including real butter, milk, flour, sugar, eggs and fresh fruit. Also, NO FROZEN STUFF HERE! This ain't no COSTCO or grocery store frozen cake shop! So, YES! They do taste as good as they look!
Do you deliver?
Yes, we deliver within 30 miles of our location .
*Minimum order for delivery is $100. Price of delivery is based on location. You can contact us with details regarding your event and we can send you a quote.
Do we ship cakes?
WE do NOT ship our cakes, for many reasons, but mostly because we couldn't GUARANTEE if would make it in one piece! We DO, however ship our cookies. PLEASE, check out our COOKIES TO GO selection to have some delicious treats shipped to your doorsteps.
How early should I place my order?
A cake order should be placed as soon as you have finalized all the details of your event (colors, theme, design, amount of servings, etc.). Since we are usually booked a few weeks (or sometimes months) in advance, we do encourage early ordering. (4-6 weeks advance notice is recommended, but we’re be happy to fit you in whenever our schedule permits.)
Why 4-6 Weeks? That's too much!
Trust us, we are IN BUSINESS to help serve as many customers as humanly possible. HOWEVER, 1. We ARE HUMANS, and there are only so many hours in the day. So generally speaking, people who book with us are usually planning parties/events well ahead of time! (NOT at the last minute.) We love you, and would be HONORED to create a cake for you. But don't be mad at us if you wait until the last minute, or want a "SIMPLE CAKE", because we're booked. We take all the orders we can fit into our production schedule. If we're booked, it just simply means other people DID NOT wait until the last minute
Is a deposit required to place an order?
Yes. We require a non-refundable 50% deposit to book your order. If your balance is not paid IN FULL one week prior to your event, you forfeit your deposit, and risk not being accommodated.
Why is it non-refundable?
Because remember when we told you we BOOK UP often?.. Well there would be NO WAY for us to go back and get all of the customers we said NO to, to backfill YOUR SPOT if you decide to cancel your order. Your deposit ensures availability FOR YOU and which in return helps us manage our schedule and productivity.
What forms of payments do you take?
We invoice every customer since we currently do not have a storefront (coming soon) invoices can be paid with a credit/debit card or cash can be sent via Zelle.
What is your Refund/Cancellation Policy?
A non-refundable deposit of 50% is due upon order placement. Balance is due in full one- week prior to your event. If an order is not picked up on the day of delivery or delivery is denied, the client is still responsible for the full balance of the order. We will make every attempt to contact you in the event of a missed pickup or denied delivery. If a cancellation is made less than one week prior to your event, the balance is still due in full. *Please understand that when you book an order, we decline other orders. If you cancel, that could result in thousands of dollars lost, just to accommodate your order (obviously, whether you cancel or not)